Help & FAQs

Here are two easy ways to get a quote:

• Via Website: If you see a specific item you are interested in on our website, simply click the "Request a Quote" or "Inquire" link on that product page. This will automatically notify our sales team of the exact model you need.
• Direct RFQ: You may also email your Request for Quotation (RFQ) or list of requirements directly to sales@jgactechnologies.com. Please include your company name and TIN for faster processing.
  
  

Yes. For complex projects — such as server room setups and network infrastructure deployments — we can schedule an on-site visit to ensure the technical specifications in our proposal meet your actual operational needs.

Absolutely. We specialize in Indent Orders, Order Basis and Customize to Order (CTO) for enterprise-grade equipment. If you have a specific part number or configuration (e.g., high-end workstations or specialized networking gear) not listed on the site, our procurement team can source it directly from our global partners.

To finalize an order, we require a signed Purchase Order (PO) from your procurement department.

• For Order-Basis/Indent Items: A Non-Cancellable Form (NCF) must be signed by your Procurement Officer or authorized signatory. This form, along with any required down payment, serves as the final authorization to proceed with the procurement.

We accept the following:

• Company Check: Subject to clearing or Dated Check before delivery (standard for new accounts).
• Bank Transfer / EFT: Preferred via BDO or RCBC.
• Corporate Credit Cards: For your convenience, we can send a secure payment link from our payment gateway directly to your Procurement or Finance Officer, allowing for a seamless, encrypted transaction. (Standard fees apply).
  
  
  

Initial transactions are generally on a "Pre-payment" basis. However, we offer 30-day credit terms to established corporate partners and government agencies, subject to credit evaluation and the submission of required financial documents.

• On-Stock Items: 3–5 working days within Metro Manila and Bulacan; 5-7 working days for rest of Luzon, 10-15 days for Visayas and Mindanao
• Out of Stock Items: Typically 30–60 days*
• Order-Basis/Indent Items: Typically 30–60 days*

* Depending on the manufacturer’s production schedule and international shipping timelines.

Yes. While we handle Metro Manila, Bulacan and Greater Manila Area deliveries via our own fleet, we ship to provincial sites (Visayas/Mindanao) through trusted forwarders like LBC. Freight costs are quoted based on destination and cargo volume.

Yes. Every delivery is accompanied by a Delivery Receipt (DR) and a BIR-Compliant Sales Invoice. We require an authorized representative to be present at the site to sign the receiving copy.

To ensure the fastest possible lead times and to secure your allocation from our manufacturers, all issued Purchase Orders are considered final. Because we immediately initiate procurement and logistics upon receipt of your PO, we are unable to accept cancellations. We highly encourage a final review of technical specifications with our pre-sales team prior to PO issuance to ensure the solution perfectly matches your project requirements.

For items found defective upon delivery, please notify your assigned Account Manager within 7 days. We will facilitate a priority pull-out and technical validation for immediate replacement.

All hardware carries a standard manufacturer's warranty. If a unit fails within the warranty period, it may be sent to an authorized service center. For clients with an active Maintenance Agreement, we may provide "service units" to ensure business continuity.