SECTION 1: WARRANTY COVERAGE AND DURATION

• Standard Term: All hardware products distributed by JGAC Technologies carry a twelve (12) month limited warranty from the date of purchase, unless otherwise stated on the Sales Invoice or Delivery Receipt.
• Manufacturer Alignment: This warranty is a pass-through of the Manufacturer’s Warranty. JGAC Technologies adheres strictly to the specific terms, conditions, and limitations set by the product manufacturer.
• Original Purchaser: This warranty is non-transferable and applies only to the original purchaser named on the Sales Invoice.

SECTION 2: THE 7-DAY REPLACEMENT WINDOW

If a product is found to have a manufacturing defect (in design, workmanship, or materials) within seven (7) calendar days from the purchase date:

• Procedure: Email support@jgactechnologies.com with the subject: Warranty: [Sales Invoice #] + [Item Name].
• Requirement: The item must be returned in its original, pristine packaging with all included accessories and manuals.
• Resolution: Our team will facilitate a technical evaluation. The final decision to repair, replace, or refund rests solely with the Manufacturer or Authorized Distributor.

SECTION 3: WARRANTY CLAIM PROCESS AND CONCIERGE SUPPORT

After the initial 7-day window, JGAC Technologies serves as a facilitator between the Client and the Manufacturer:

• Locator Assistance: If you are unsure where to bring your unit, our team will assist you in locating the nearest Authorized Service Center (ASC) for your specific brand.
• Required Document: The Original Sales Invoice must be presented to the ASC to validate any warranty claim.
• Logistics: All freight, shipping, or transportation charges for sending and retrieving items to/from the ASC are the sole responsibility of the Client.
  

SECTION 4: SERVICE LEVEL AND SUPPORT TIERS

The type of support provided depends on the specific warranty entitlement purchased:

• Offsite / Carry-In (Standard): The Client brings the defective unit to an ASC.
• Onsite Support: Available only for select models. A technician is dispatched to the Client’s location after a remote diagnostic. This is subject to the Manufacturer's service area coverage.
• Premium / ProSupport (e.g., Dell, Lenovo, HP): For units with premium entitlements, the Manufacturer provides 24/7 priority support and expedited onsite service. While JGAC can help validate these entitlements, execution is handled directly by the Brand’s global support team.
  

SECTION 5: GENERAL EXCLUSIONS AND VOIDANCE

The Warranty DOES NOT cover:

• Consumables: Mice, keyboards, ink cartridges, ribbons, toners, and bundled freebies/items.
• Software & Data: Software errors, virus infections, or data loss. It is the Client’s responsibility to back up all data before service.
• External Damage: Damage caused by accidents, misuse, liquid spills, animal/insect waste, use of wrong voltage, fire, floods, or earthquakes.

The Warranty is VOID if:

• Manufacturer’s Warranty Seals or Serial Numbers are tampered with, defaced, or removed.
• The product has been opened, serviced, or modified by unauthorized persons or non-authorized service centers.

SECTION 6: LIMITATIONS OF LIABILITY

• Third-Party Delays: JGAC Technologies is not liable for any delays incurred by the Manufacturer’s Authorized Service Centers.
• Loss of Property: JGAC is not responsible for items lost or damaged while in the custody of third-party Service Centers or during transit.
• Legal Compliance: JGAC is not liable for units seized by authorities due to the use of unlicensed or pirated software.
• Consequential Damages: JGAC and its suppliers are not liable for any lost profits, business interruption, or incidental damages arising from the use of the product.